FAQs
Shopping FAQs
How do I place an order?
After deciding the product(s), quantity, size(s) and shipping method, simply click the "Buy it Now" Button that can be found at the bottom of each the product description the proceed to Checkout. If you are multiple
products, click the Cart icon in the upper right corner of your screen to proceed to Checkout.
What size should i get?
Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for. Do note that we follow Asian
sizes and may run smaller against US/UK sizes.
Can I change my order?
Yes, we accept any changes to an order, please note that if you need to make any changes to your orders, please contact our customer service
within 24 hours of placing the order.
What are your payment methods?
We accept credit cards (Visa, Master Card, American Express and Discover) and PayPal.
We accept credit cards (Visa, Master Card, American Express and Discover) and PayPal.
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Shipping FAQs
How much is shipping?
For some of our products shipping is FREE. Also for most products shipping depends on the product ordered, the total weight, and where we're shipping to.
Where are your items shipped from?
We combine and we usually work with suppliers based in the USA and sometimes in China. Your order may be shipped in separate packages for faster delivery.
can I change my shipping address?
Once you placed an order, the information goes straight to the shipping department
which takes 2 working days maximum to process. After which the shipping
departement will send the tracking codes to the data entry to update the tracking
codes and send shipping confirmation email to the customer. Hence, if you need
Once you placed an order, the information goes straight to the shipping department
which takes 2 working days maximum to process. After which the shipping
departement will send the tracking codes to the data entry to update the tracking
codes and send shipping confirmation email to the customer. Hence, if you need
to make any changes to your shipping address, please contact our Customer Service within 24 Hours of placing the order.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in email or other mishaps from happening.
NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivred parcels and/or if you moved out of the address you provided us.
How long do i wait until my order is sent out?
Our handling time takes 2 business days maximum. This means that your order(s) will generally be sent out within this period.
When will i receive my items after i place an order?
The duration depends on the shipping method and the destination country.
Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 1-3 weeks and depending on how fast customs in your country processes the package.
The duration depends on the shipping method and the destination country.
Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 1-3 weeks and depending on how fast customs in your country processes the package.
I tracked down my order and the status says return to sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement
How do I know if my items have been shipped or not?
When your items have been dispatched, we will send a notification email to your email address. The tracking number is normally available within the next few days of dispatch.
When your items have been dispatched, we will send a notification email to your email address. The tracking number is normally available within the next few days of dispatch.
The tracking site says delivered but i haven't received my order yet
Please note that we provide a tracking number to each customer. It is customer's responsibility to track down their orders. kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
Making YOU Happy Is Our #1 Priority.
If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.